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Professional and Certified Property Restoration Experts in Covington and Conyers, Georgia
- ServiceMaster by LoveJoy
Servicing Atlanta, Decatur, Stockbridge, Conyers, McDonough, Stone Mountain, Covington, Social Circle, Dekalb County, Fulton County, Georgia and Surrounding Areas
ServiceMaster by LoveJoy understands disasters like water & fire damage can disrupt lives, leaving homeowners shocked and overwhelmed. While we see complications like storm damage, flood damage, and fires on a daily basis, we recognize and appreciate that each homeowner’s circumstance is unique and deserves the time, effort, and expertise to minimize disruption. With ServiceMaster by LoveJoy you can rest assured because we have the knowledge, systems, and the level of communication to best serve you in this critical time.
Trusted by Top Insurance Carriers
ServiceMaster by LoveJoy works closely with several of the top insurance carriers, meeting their strict standards in regards to service levels, communication quality, and the requirement to be licensed, bonded, and insured. For this reason, we are able to ensure the best possible service for our customers.
Three aspects that make our Insurance Restoration Program successful:
Who chooses the Restoration Contractor?
Some Insurance companies have Preferred Vendors or Contractors but ultimately you have the option of selecting your own. It is key to hire a licensed general contractor who will work within the limits of the insurance quote and one who is familiar with the insurance claim process.
What would is considered non-insured work?
Any construction project unrelated to your loss is considered non-insured work. At your request, we will provide a separate estimate for a non-insured construction project, and we will require separate authorization and payment terms. If non-insured work will delay the completion of an insured portion, then the situation must be discussed with your Insurance Adjuster and the Project Manager.
Who is responsible for paying for the service?
Ultimately you, the property owner, are responsible for payment and will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, we generally collect only the deductible amount from you before work begins, and bills the balance to your insurance provider as a service to you. If your project is not covered by insurance or you decide not to file a claim, you will be required to pay in full. A payment schedule may be agreed upon prior to the start of any non-insured work.
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Insurance Companies We Worked with
Quality Restoration Vendors (QRV) Program
Launched in 1991, the QRV initiative under ServiceMaster Restore is a recognized resource for insurance industry professionals, helping them identify franchisees dedicated to delivering exceptional and consistent disaster mitigation services.
To acquire and retain QRV certification, a business must:
- Efficiently fulfill all components of the ServiceMaster Cleaning service pledges, encompassing aspects like availability, rapid response, effective communication, quality of results, and rigorous safety protocols.
- Adhere to ethical standards in their estimating and billing processes.
- Engage in ongoing employee training programs, keeping ServiceMaster Restore at the forefront with the latest restoration techniques, products, and technologies.
- Employ ServiceMaster Restore’s proven equipment, methods, and products.
- Perform all services in strict alignment with ServiceMaster Restore’s prescribed specifications.
- Meet or surpass ServiceMaster Restore’s requirements for General Liability Insurance and Worker’s Compensation Insurance.
- Promptly and professionally handle customer service issues, ensuring customer satisfaction.
- Commit to the ServiceMaster Restore principles of environmental responsibility.
ServiceMaster Restore meticulously monitors all QRV network participants to ensure they consistently meet these requirements.
We encourage you to contact us and discover why numerous clients choose ServiceMaster of Lovejoy for their restoration and cleaning needs. No job is too small or too big for us. At ServiceMaster of Lovejoy, we’re always ready to assist!
